Terms & Conditions

Web Site
* We committed to do our best to maintain the accuracy of this website's information. But we don't take any responsibility for any person's any loss for the use of those information. Details please see the 'Disclaimer' on this website.

Product
* We don't use any preservatives, artificial colors or chemical fragrance. All of our products are made in small batches to ensure ultimate freshness this means at time stock may run out.  If this occurs do not worry as we will contact you and offer you an alternative product or a refund. You may also choose to wait for the next coming batch. It's all your choice.
* All of our soaps use natural ingredients. For some persons, they may have allergies to certain type of natural ingredients. We recommend you do a skin test on a small area of skin before using the product.  Do not use any products on sensitive or damaged areas of skin. We hold no responsibility for any reaction caused by the use of our products.
* Whilst we will always maintain the fragrance and ingredients of our products, now and again the color, fragrance, weight, shape or look may vary. This is exactly the characteristic of natural handmade soap. You should well accept this feature before placing any orders.
* All product shots are taken on-the-spot. Due to the photoshooting environment, light source, shooting techniques and artwork requirements, the photos may vary from actual products and distortion may happen. Please note.

Ordering
* Anyone order with us providing they accept these terms and conditions. We may change these from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
* We dispatch products mainly through courier company. You have the responsibility to ensure a complete, clear and correct delivery address. Please make sure yourself or someone on behalf of you will be there to receive the parcel. If mis-dispatch or no one sign as recipient and lead to re-delivery, we hold no responsibility to any loss or delay. You will also be responsible for the charge of re-delivery.
* Placing an order via online shop is all automatic. You may not change or cancel the order after confirming everything. We are not responsible for any shopping disorder due to the malfunction of the computer system.
* All products are sold for personal use. If you want to use it in commercial ways, you can email us for enquiries and ask for cooperation. We may reject any orders that is suspect.

Payment
* At 'Eszence' we ensure that you can shop with complete confidence online. We have taken every possible measure to give absolute security to all of our customers in their dealings with us. We use the world renowned secure payment facilities managed by Paypal so that you can enjoy online shopping peace of mind.
* To meet people's different needs, we also offer traditional payment method. You can pay through bank transfer or simply ATM, or using PayMe for purchasing our soaps.

Returns
*  Please note that all soaps are personal hygienic products. We are unable to refund you if the soap is opened or used. Please understand.

Intellectual Property
* All images, text and products are owned by 'Eszence'. Unauthorised usage is not allowed.